Increasing process orientation with business process management: Critical practices'

This paper studies the role of business process management in creating a higher business process orientation. The purpose is to analyze previously suggested practices to identify those that are critical at a certain business process orientation maturity level and those that are not. A case study is used to identify the critical success factors. Then a statistical analysis of a sample of 324 companies is undertaken to usiness process orientation usiness process management ritical success factors ritical practices ase study actor analysis operationalize the success factors in the form of critical practices. Organizations following these critical practices at a certain level will reach higher process orientation sooner. © 2012 Elsevier Ltd. All rights reserved.